BPO to BPaaS – A Smarter Shift

The organization process outsourcing industry has become incredible to establish itself as a much more strategic partner to businesses. This growth has shifted organizations to target towards providing simpler, yet high-end, service delivery models through virtual platforms that maintain, monitor and improve performance. The requirement to transform business partnerships into more important collaborations has triggered the shift from conventional BPO to cloud-based business alternatives.

From platform as a service (PaaS), infrastructure as a service (IaaS) and software as a service (SaaS), the developments in cloud computing has proliferated causing complete outsourcing of business processes to form BPaaS (Business Process-as-a-Service).

BPaaS is a built-in procedure taken towards delivering business processes through remote cloud-based models that are really automatic. The practice of offering ‘as-a-service’ has undergone many stages of transformation and through each stage, the service deliveries have recently been refined to reduce enough time and capital invested in deploying new business techniques or streamline existing ones.

BPaaS has provided businesses the possibility to leverage best-in-class technology with increased service delivery solutions.

BPaaS is taking over the freelancing market by diversifying their service offerings which is rapidly adapting to the changing innovations in technology. Above the years, the skinny line between BPO and BPaaS has slowly began diminishing as process outsourced workers partners are stepping up their game to provide increased cloud-based solutions.

The shift from BPO to BPaaS:

Until a few years ago, the BPO industry was synonymous with call centers and outsourcing techniques unit for administrative work. Globalization and the episode of technology had their fair share in switching business functions to partly or fully automated techniques; saving valuable time and reducing investment costs. Innovative developments in artificial intelligence, intellectual computing and prescriptive stats provoked the necessity to provide a service-oriented platform that can track progress, improve production and strategize tasks to run businesses efficiently.

BPO vendors considered this an possibility to gain insight into the life-cycle of a business process and improve their service offerings. They will initiated modern day ways to tackle business process outsourcing and proposed holistic outsourcing models and platforms. The introduction of cloud computing provided BPaaS vendors with the overall flexibility to customize applications, and deliver based upon process needs and business functions. Software and other services were made available on demand; making them accessible to come through regular or yearly subscriptions with no additional investments to maintain, update or support the business operation.

How come BPaaS is the wiser choice?

– BPaaS can be tailored to maintain regular and distinct process workflow; combining the great things about different cloud-based service systems like IaaS, PaaS, Software and ITaaS.

– That can function as a centralized system across various business functions and can perform dynamically.

– That is scalable and it is designed with the ability to resize relative to the changes in business functions.

– Business processes can be mapped and delivered without external support. It can maintain transparency in predicting and achieving better visibility into the process function.

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